Privacy and Cookies notice

Corse Concierge Ltd is a registered data controller with the UK Information Commissioner's Office under number ZA226132.

We hold personal data about:

  • Clients
  • Prospective clients
  • Suppliers
  • Employees
  • Newsletter subscribers

We will only disclose this data if:

  • It is required by law
  • It is required to provide you with services and goods
  • You have given us prior consent

We do not buy or sell personal data for any purpose.

To verify, update or amend your personal data, or contact us with a data protection query, please email dataprotection@corseconcierge.com

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office.

This policy will be reviewed annually. Date of last review: 17th June 2019.

Your Rights

As an individual whose personal data is processed by Corse Concierge you have these rights:

  • The right to be informed, which is what this privacy policy is for.
  • The right to access what data we hold about you. To make a subject access request please make a written request using the email address above.
  • The right to object to direct marketing – either use the unsubscribe option or contact us directly.
  • The right to object to processing carried out on the basis of legitimate interests. Where Corse Concierge rely on legitimate interests to process, store or use your data, we only do so after carrying our a full Legitimate Interest Assessment.
  • The right to erasure (in some circumstances).
  • The right to data portability.
  • The right to have your data rectified if it is inaccurate.
  • The right to have your data restricted or blocked from processing.

Please note we do not use automated decision-making or profiling.

Our Website

Corse Concierge uses a third-party service, Google Analytics, to understand how users interact with our website in order to understand better who is visiting, why they are visiting, and how we can better help them by improving our website.

Google Analytics stores information about:

  • the pages you visit on corseconcierge.com
  • how long you spend on each corseconcierge.com page
  • how you got to the site
  • what you click on while you’re visiting the site

Individuals cannot be identified from the information we gain from Google Analytics. You can opt out of all Google Analytics tracking if you would prefer.

Cookies

corseconcierge.com puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

This site will place the following cookies on your computer.

_ga Google Analytics

You can control cookies via your web browser settings.

Emailing us

We use Transport Layer Security (TLS) where possible to encrypt and protect email traffic. Where this is not possible we use Secure Socket Layer (SSL) protection, alongside monitoring for viruses or malicious software.

Data we may hold

Prospective Clients

As a prospective client, we may hold the following information about you:

  • Your name and basic contact information such as phone number and email address
  • What you do
  • What we may be able to do for you
  • Communications with you

If you contact us via email, phone or the contact us page on our website, this data allow us to follow-up with you. We believe this to be a legitimate interest. A copy of our Legitimate Interest Assessment is available on request.

If 12 months after the duration of the enquiry, you are not an active client we will remove this data from our systems.

Clients

As a client, we may hold the following information about you:

  • Your name and contact information such as phone number and email address
  • Your billing and payment information including your address and postcode
  • What you do
  • What we are working on for you
  • Communications with you

We use this data to meet our contractual requirements to you in providing an agreed service and to seek payment from you via invoice. We also use this for lawful purposes, such as taxation. We will retain all financial records for 6 years, following the end of the current financial year. This may include your data. We will retain other information about you for the duration of our relationship with you, plus 12 months.

Suppliers

As a supplier, we may hold the following information about you:

  • Your name and contact information such as phone number and email address
  • Your billing and payment information including your address and postcode
  • What you do
  • What you are providing for us
  • Communications with you

We use this data to as part of our contractual agreement to help you provide an agreed service and make payments to you via invoice. We also use this for lawful purposes, such as taxation. We will retain all financial records for 6 years, following the end of the current financial year. This may include your data. We will retain other information about you for the duration of our relationship with you, plus 12 months.

Newsletter subscribers

As a newsletter subscriber, we may hold the following information about you:

  • Your name and email address
  • What you would like to hear from us about
  • A record of your consent to receive our newsletter

We will use this information to send you news about Corse Concierge and its services. We will ask you annually to check and update this information. If we do not hear from you then, your details will be removed. You can unsubscribe using the link including in all email newsletters or on the contact details above. Our lawful basis for processing is your consent; We will not add you to our mailing list without your consent.

Data we may transfer

We use third party tools in our business - Slack, Google GSuite, Xero, Netlify, Typeform, Trello, Toggl and MailChimp. These tools may transfer your information out of the European Economic Area. If you have any concerns around your data being transferred international after reading the linked privacy statements from these third parties, please contact us. We'll be happy to discuss.